Frequently Asked Questions & Notices

Regarding the publication of videos

  • We will not publish the requested videos without permission.
  • However, we may share videos that the client has published on social media through retweets and other means.

Delivery and Deadline

  • After requesting a video, we will send the download link via email within the same day to 5 days.
  • Please note that there may be delays due to weather conditions or time differences.
  • If it takes more than 10 days from payment to delivery, we will provide a full refund.
  • If you have an urgent request, please contact us via LINE or email.

Receipt Issuance

  • We can issue an invoice-compatible receipt. If you wish to receive one, please inform us via email after making a request.

Order Timing

  • Orders placed by 3:00 PM will be processed the next day.

Video Quality

To ensure your satisfaction, please contact us if there are any issues with the delivered video. We will try to reshoot it as much as possible. However,

In our service, we deliver messages from various parts of the world, including Africa. As a result, regional characteristics and diversity may be reflected in pronunciation and blackboard content. We consider these differences as part of the service's appeal. We believe that the richness of each country's culture and language is evident in the slight differences in pronunciation and blackboard writing.
Therefore, we consider differences in pronunciation and blackboard writing as not filming mistakes.
However, if there are significant errors that greatly change the meaning of the message in terms of pronunciation and blackboard content, we will reshoot it. If you encounter any issues, please contact us via the contact form.

  • Generally, videos are shot in one take.
  • Kiss options for photos are free but may not always be as specified.
  • As local printing equipment is not expensive, images with light colors may be difficult to see, so please be aware of this.

Additionally, if you wish to make changes to the team, text, music, etc., after viewing the finished product, we will reshoot it at half price within 7 days of delivery, even if it is not a filming mistake. Please contact us via LINE or email.
※Content that completely changes the message to a different person is not allowed.

Options and Restrictions

  • Specific symbols are not allowed on the blackboard.
  • We do not accept detailed poses or specific requests.

Prohibited Actions

  • Defamation, obscene expressions, and expressions related to weapons or politics are not allowed.

Commercial Use

  • Youtubers, streamers, and influencers who have already monetized their content can use our services by including our introduction text.
  • Commercial use for business or service promotions will require a separate estimate. Please contact us via the contact form.